Orders, Returns, Disclaimers, & Privacy Policy

ORDERS, RETURNS, DISCLAIMERS

Important Warning:
Certain products are known to cause cancer and reproductive harm to the State of California. - (https://www.P65Warnings.ca.gov).

Shipping Information:

1. We strive to process most orders within 1-2 business days.

2. Items such as custom exhaust and those marked as "Special Order" may require 5-10 days for processing.

3. Supercharger/Turbo Kits usually entail a 1-2 week build time, potentially extending in certain cases.

4. For any back-ordered items with specified shipping times, we aim to ship within that indicated window. However, this timeline may be subject to changes based on the necessity of vendor-related components to deem the item "complete and ready to ship."

Returns, Cancellations, and Refund Policies:

1. Unopened packages containing auto parts are eligible for return within 7 days of receipt. A restocking fee of 40% applies, and shipping costs will not be refunded. Refunds will be issued after the inspection of items to ensure they are in an uninstalled/original condition.

2. Built-to-order Supercharger, Turbo, or other Forced Induction Kits can be returned within 5 days of receipt if unopened. A restocking fee of 50% applies, and shipping costs will not be refunded. Refunds will be processed upon the reception and inspection of components, kits, or systems to verify their uninstalled/original condition.

3. Custom-made parts, such as exhaust systems, are not eligible for refunds.

4. Installed parts are non-refundable. This includes all items sold.

5. Custom Tuning orders are non-refundable.

6. All parts should be thoroughly inspected prior to installation, and wheels must be inspected prior to tire mounting. Wheels with mounted tires are ineligible for refunds.

7. In the case of any order cancellations, a 10% credit card processing fee will be deducted from the refund. Additionally, Turbo Kit, Supercharger Systems, or "Built To Order" kit/component/part cancellations are subject to an extra 25% cancellation fee. Parts that have been shipped will incur restocking fees, alongside any relevant cancellation fees for those specific items.

8. During Hellhorse Performance® Sales, sale prices are applicable only for the specified sale dates. We extend no discounts to existing orders in the event of a subsequent sale.

9. If a product includes a disclaimer regarding lead time and is non-returnable or non-refundable, the restocking, cancellation, and processing fees outlined in this policy do not apply. Hellhorse, at its discretion, reserves the right to waive the stated disclaimer and enforce restocking, cancellation, and credit card processing fees.

10. All prices listed on this website are subject to change without notice. While we endeavor to provide accurate and up-to-date information, discrepancies in pricing may arise due to typographical, photographic, technical errors, changes from vendors, or other factors. Hellhorse retains the right to refuse or cancel orders for products listed with incorrect prices.

Should the correct price of an item be lower than our stated price, you will be charged the lower amount, and the item will be shipped to you.

If the correct price of an item is higher than our stated price, we will cancel your order and notify you of the price error and subsequent cancellation. You will have the option to purchase the item at the accurate price, should you wish to proceed.

Disclaimers and Notification of Liabilities:

1. All parts available through Hellhorse Performance® are aftermarket and may potentially void your factory warranty, including any extended warranties purchased. Any parts obtained from Hellhorse® should be installed at the customer's own risk.

2. Custom tuning conducted by Palm Beach Dyno, Shoemaker Performance, or any other tuner is undertaken entirely at the customer's own risk.

Acceptance of Agreement:

By using our website and purchasing our products, you agree to adhere to the terms and conditions outlined in this Agreement. This Agreement constitutes the entire agreement between Hellhorse Performance® and you, the purchasing customer, superseding all prior or contemporaneous agreements, representations, warranties, and understandings concerning the products and services listed on the website, as well as the subject matter of this Agreement. We retain the right to amend this Agreement at any time and frequency without specific notice to our customers. The most current version of the Agreement is available on our website at HellhorsePerformance.com, and we recommend reviewing it before making any purchases.

Indemnification:

You agree to indemnify, defend, and hold us, our officers, shareholders, partners, attorneys, and employees harmless from any and all liability, loss, damages, claims, and expenses, including reasonable attorney's fees, arising from your violation of this Agreement or your use of the products and services listed.

Disclaimer:

By purchasing products from Hellhorse Performance®, you signify your agreement to all sections of the disclaimer provided.

Installation of Product:

The utilization of any Hellhorse Performance® or purchased custom tuning products from Hellhorse Performance® or services may potentially void your vehicle's factory warranty. It is the customer's sole responsibility to verify this with their vehicle manufacturer. We are not responsible for any OEM or aftermarket vehicle parts damaged due to improper installation prior to the purchase of our products or services. If uncertain, we strongly recommend having all aftermarket parts fitted by a professional installer.

Vehicle Condition:

Hellhorse Performance® assumes that all vehicles used during installation through our products or services are in proper working condition and have been reviewed by the customer or a professional to ensure that the vehicle can handle the additional power and performance. The accuracy of this information is the sole responsibility of the customer. Hellhorse Performance® will not be held liable for any unforeseen damage that may occur to the vehicle. If the vehicle is not functioning normally after the installation of our product or use of our services, it is the customer's sole responsibility to promptly return the vehicle to its stock state and immediately notify Hellhorse Performance® of the issue.

Safety:

Hellhorse Performance® is not accountable for improper, unsafe, reckless, or careless driving of vehicles following the installation of any of our products or use of our services. We strongly discourage any violations of State or Federal laws. Items sold by Hellhorse Performance® are assumed to be utilized for off-road and/or race use exclusively.

Off-Road Use Only:

All items offered by Hellhorse Performance®, including tuning products or services, are specifically designed for off-road/race use. They are not intended for legal sale or use on-road vehicles in states that mandate pollution-controlled vehicles. Hellhorse Performance® disclaims responsibility for any alterations in pricing, mis-marked items, or any other misprinted items. Unless explicitly stated otherwise, all products sold by Hellhorse Performance® are designated for race use only and are solely intended for competition/off-road use sanctioned by recognized racing organizations.

Any other use, including recreational off-road use, may violate local, state, and Federal laws. Hellhorse Performance® neither implicitly nor explicitly confirms the legality of using any products it sells on public roads; this is entirely the consumer's responsibility. By purchasing items from Hellhorse Performance®, you acknowledge your agreement to all sections of our Disclaimer.

Product Images:

Product images are for illustrative and representational purposes only and may not accurately reflect the product. Hellhorse Performance® reserves the right to modify product images and specifications at any time without prior notice. If uncertain about the correspondence between the product image and the item listing, please contact us before making a purchase.

Free Shipping:

Applies exclusively to addresses within the 48 contiguous U.S. states. Not applicable to oversized items such as engines, differentials, etc., or orders with special shipping charges. The customer is responsible for return shipping costs. In cases where a free shipping coupon was utilized, an additional $10 restocking fee will be applied upon returning an item.

CARB Exempt Products:

Super-powered intakes, catalytic converters, and other aftermarket parts can be excellent, except when your vehicle struggles to pass a smog test. The California Air Resources Board (CARB) regulates air quality and emissions, and products not meeting these standards cannot be legally sold or shipped to California addresses. Hellhorse Performance® offers numerous 50-State Legal products, making them compliant in California and other CARB-enforced states (e.g., New York).

For a product to earn CARB-Exempt status, it must undergo thorough testing. If the product passes without negatively affecting emissions, it receives a CARB executive order (EO) number. This number is presented as a sticker, metal tag, or directly stamped on the product. These numbers must be visible during emissions testing in CARB-regulated states.

Hellhorse Performance® abstains from shipping non-CARB legal products to CARB-regulated states, including California. If you require assistance in locating CARB certified products, please call (1-832-791-2993) to explore options for your vehicle.

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PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you make a purchase from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email address.
When you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide insights about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and updates.

SECTION 2 - CONSENT

How do you obtain my consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you, collect your information, or disclose it at any time, by contacting us at support@hellhorseperformance.com or mailing us at:
Hellhorse Performance
18083 FM 1314 Road Coroe TX US 77382

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide the online e-commerce platform allowing us to sell products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data securely behind a firewall.

Payment:
If you use a direct payment gateway for purchase completion, Shopify stores your credit card data. It's encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary for completion. Afterward, transaction information is deleted.
All direct payment gateways adhere to PCI-DSS standards set by the PCI Security Standards Council, a collaboration of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure secure handling of credit card information by our store and its service providers.
For additional insight, read Shopify’s [Terms of Service](https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, third-party providers we use only collect (e.g., AdRoll), use, and disclose information to the extent needed to perform services for us.
Certain third-party service providers like payment gateways have their own privacy policies regarding information required for purchase-related transactions.
For these providers, read their privacy policies to understand how personal information will be handled.
Note that some providers may be located or have facilities in different jurisdictions than you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to laws where the provider or its facilities are located.
For instance, if you’re in Canada and your transaction is processed by a U.S.-based payment gateway, your information may be disclosed under U.S. legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party site or application, you are no longer governed by our Privacy Policy or our website’s Terms of Service.

Links:
Clicking links on our store may redirect you away from our site. We aren't responsible for the privacy practices of other sites; read their privacy statements.

SECTION 6 - SECURITY

Reasonable precautions and industry best practices protect your personal information from improper loss, misuse, access, disclosure, alteration, or destruction.
Credit card information provided is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no transmission over the internet is 100% secure, we follow PCI-DSS requirements and additional industry standards.

SECTION 7 - COOKIES

Review our list of cookies, helping you opt-out if desired.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this determines visitor access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you're at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have provided consent for your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so review it frequently. Changes and clarifications take effect

immediately upon posting on the website. Material changes trigger notification. If we merge or are acquired, your information may transfer to new owners for continued sales to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, amend, or delete personal information, file a complaint, or need more information, contact our Privacy Compliance Officer at support@hellhorseperformance.com or by mail at:

Hellhorse Performance
[Re: Privacy Compliance Officer]
18083 FM 1314 Road Coroe TX US 77382