Terms of service

HELLHORSE PERFORMANCE, LLC — POLICIES AND TERMS OF SALE Last Updated: April 29, 2026

Hellhorse Performance, LLC, a Texas S-Corporation ("Hellhorse," "we," "us," or "our"), located at hellhorseperformance.com, provides high-performance aftermarket automotive parts and services. By purchasing or using our products or services, you ("Customer," "you," or "your") agree to be bound by the following terms, conditions, and policies (collectively, the "Agreement"). This Agreement governs all transactions and interactions with Hellhorse and supersedes any prior or contemporaneous agreements, representations, or understandings, whether written or oral. We reserve the right to amend this Agreement at our discretion without prior notice. The most current version is available at hellhorseperformance.com, and you should review it prior to any purchase.

  1. CARB COMPLIANCE POLICY

Hellhorse is committed to compliance with the California Air Resources Board ("CARB") regulations governing vehicle emissions. Certain products are CARB-exempt, having undergone testing to confirm they do not adversely affect emissions. These products are assigned an Executive Order ("EO") number, displayed via a sticker, metal tag, or direct stamping on the product, which must be visible during emissions testing in California.

  • Non-CARB-exempt products will not be shipped to addresses in California.
  • Customers are solely responsible for verifying product compliance with local emissions laws prior to purchase, installation, or use.
  • For assistance selecting CARB-exempt products, contact us at support@hellhorseperformance.com.
  • Hellhorse is not liable for any penalties, fines, registration issues, or costs arising from the use of non-compliant products in any jurisdiction.
  1. SHIPPING

All shipping terms — including order processing times, the 2-to-20-week lead time window for made-to-order and supplier-fulfilled products, free shipping eligibility, delivery, inspection requirements, and limitations of liability for shipping-related issues — are governed by our Shipping Policy, which is incorporated into this Agreement by reference and available at hellhorseperformance.com/policies/shipping-policy. By placing an order, you acknowledge and agree to the terms of the Shipping Policy.

  1. RETURNS, CANCELLATIONS, AND REFUNDS

3.1 Standard (In-Stock) Parts Returns

  • Unopened, uninstalled standard auto parts may be returned within 7 days of receipt, subject to a 40% restocking fee.
  • Original and return shipping costs are non-refundable.
  • Returns must be in original condition, in original packaging, and are subject to inspection upon receipt to confirm uninstalled and resalable condition.
  • Approved refunds will be issued to the original payment method within 10 business days of receipt and inspection.
  • If a free shipping promotion was applied to the original order, an additional $10 restocking fee will be deducted from the refund.

3.2 Made-to-Order, Built-to-Order, and Supplier-Fulfilled Items — FINAL SALE

  • Made-to-order, built-to-order, and supplier-fulfilled items — including but not limited to custom exhaust systems, supercharger and turbo kits, forged and billet components, carbon fiber parts, tuning products, wheels with mounted tires, and Palm Beach Dyno tuning services — are FINAL SALE once an order has been placed and production or supplier fulfillment has been initiated.
  • These items are not eligible for return, refund, or exchange under any circumstances, including delays falling within the lead time window stated in the Shipping Policy.
  • By placing an order for any made-to-order or supplier-fulfilled item, you acknowledge and accept the final-sale nature of the order and the lead time window described in the Shipping Policy.

3.3 Cancellations

  • Standard (in-stock) orders may be canceled prior to shipment, subject to a 10% credit card processing fee.
  • Made-to-order, built-to-order, and supplier-fulfilled orders may be canceled only before production or supplier fulfillment has been initiated, subject to a 15% cancellation fee. Once production or supplier fulfillment has begun, the order is final and cannot be canceled.
  • Orders that have already shipped are not eligible for cancellation and are subject to the applicable return terms above, including restocking fees and return shipping costs.

3.4 Sale Pricing

  • Sale prices are valid only during specified sale periods and cannot be applied retroactively or extended to prior or future orders.
  • Hellhorse is not responsible for pricing errors or misprints. We reserve the right to cancel and refund orders affected by such errors.

3.5 Customer Inspection Obligations

  • Customers must inspect all parts prior to installation and inspect all wheels prior to tire mounting.
  • Installed parts and wheels with mounted tires are ineligible for return, refund, or exchange under any circumstances.
  • Filing a chargeback or payment dispute in lieu of following the return process described in this Agreement constitutes a breach of this Agreement.
  1. DISCLAIMERS AND LIMITATION OF LIABILITY

4.1 Warranty Disclaimer

  • All products and services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Where a manufacturer warranty exists for a specific product, that warranty is offered solely by the manufacturer and is not extended, modified, or guaranteed by Hellhorse.
  • Aftermarket parts and custom tuning may void factory or extended vehicle warranties. Customers are solely responsible for verifying warranty implications with their vehicle manufacturer prior to purchase or installation.

4.2 Installation and Vehicle Condition

  • Customers assume all risks associated with the installation and use of Hellhorse products. Hellhorse is not liable for damage to vehicles, components, or persons resulting from improper installation, pre-existing vehicle conditions, deferred maintenance, or misuse.
  • Customers are responsible for ensuring their vehicle is in good working condition and capable of handling performance modifications. Hellhorse is not liable for damage caused by vehicle deficiencies, prior modifications, or failure to return a vehicle to stock condition if issues arise post-installation.
  • Hellhorse strongly recommends professional installation by a qualified automotive technician for all performance products.

4.3 Off-Road and Competition Use

  • Unless explicitly stated as CARB-exempt with a valid EO number, all products and services sold by Hellhorse are designated for off-road, competition, or sanctioned racing use only and may not be legal for use on public roads or highways in jurisdictions requiring emissions compliance.
  • Customers are solely responsible for ensuring compliance with all applicable local, state, and federal laws. Hellhorse is not liable for fines, penalties, registration issues, inspection failures, or damages resulting from unlawful use.

4.4 Product Representations

  • Product images, descriptions, and specifications are provided for illustrative and reference purposes only and may not exactly represent the delivered product.
  • Hellhorse reserves the right to modify product images, descriptions, or specifications without prior notice. Manufacturer revisions, production batch variations, and supplier substitutions of equivalent components do not constitute grounds for return or refund.

4.5 Safety

  • Hellhorse is not liable for accidents, injuries, property damage, or other damages resulting from improper, reckless, negligent, or unlawful use of our products or services.
  • Customers must comply with all applicable laws, manufacturer instructions, and accepted safety standards when installing, operating, or modifying any product purchased from Hellhorse.

4.6 Limitation of Liability

  • To the fullest extent permitted by applicable law, Hellhorse's total liability for any claim arising from this Agreement or the use of our products or services shall not exceed the purchase price of the specific product or service giving rise to the claim.
  • Hellhorse shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of use, vehicle downtime, towing costs, rental costs, diagnostic fees, or labor charges incurred at third-party shops.
  • This limitation applies regardless of the legal theory asserted, whether contract, tort, strict liability, or otherwise, and even if Hellhorse has been advised of the possibility of such damages.
  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hellhorse, its officers, members, directors, shareholders, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your violation of this Agreement;
  • Your use, misuse, modification, or installation of Hellhorse products or services;
  • Your violation of any applicable laws, regulations, or third-party rights; or
  • Any damage, injury, or loss caused by your vehicle or its operation following the purchase, installation, or use of Hellhorse products or services.
  1. GOVERNING LAW AND DISPUTE RESOLUTION
  • This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws provisions.
  • The parties agree that any dispute arising out of or related to this Agreement, the products or services sold by Hellhorse, or the use of hellhorseperformance.com shall be resolved exclusively in the state or federal courts located in Montgomery County, Texas. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.
  • Prior to initiating legal action, you agree to first attempt resolution of any dispute through good-faith negotiation by sending written notice of the dispute to support@hellhorseperformance.com. If the dispute is not resolved within 30 days of such notice, either party may pursue legal action subject to the venue provisions above.
  • You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
  1. CHARGEBACKS AND PAYMENT DISPUTES

You agree to follow the dispute resolution process described in Section 6 and the return process described in Section 3 prior to initiating any chargeback, payment dispute, or third-party complaint with your card issuer, bank, or payment processor. Initiating a chargeback in lieu of following these processes — particularly for delays falling within the lead time window stated in the Shipping Policy or for any made-to-order or supplier-fulfilled item — constitutes a material breach of this Agreement and may result in collection action and recovery of associated costs and fees.

  1. MISCELLANEOUS
  • Entire Agreement: This Agreement, together with the Shipping Policy, Legal Notice, Privacy Policy, and any other policies referenced herein and posted on hellhorseperformance.com, constitutes the entire understanding between Hellhorse and you regarding the subject matter herein and supersedes all prior agreements, representations, and understandings, whether written or oral.
  • Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent.
  • Force Majeure: Hellhorse is not liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government action, supply chain disruptions, carrier delays, or labor disputes.
  • No Waiver: Hellhorse's failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or of any other provision.
  • Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent. Hellhorse may assign its rights and obligations under this Agreement at its sole discretion.
  • Headings: Section headings are for convenience only and do not affect interpretation of this Agreement.
  1. CONTACT

For questions, support, or notice under this Agreement:

  • Email: support@hellhorseperformance.com
  • Contact form: hellhorseperformance.com/pages/contact
  • Mail: Hellhorse Performance, LLC, 7 Switchbud Place, The Woodlands, TX 77380, USA

By purchasing or using any Hellhorse product or service, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, including the Shipping Policy and any other policies incorporated by reference.